Wellness Lab & Clinics

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How you start is how you'll finish

Communication tip:

The best predictor of how a conflict will end is how it starts.

This is called a "gentle start-up," and when you start a conflict softly, the chances of resolving the problem and finding a mutual solution are MUCH greater than if you start it out with harsh or hurtful words that increase defensiveness and limit the capacity to understand and connect.

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